Customer Satisfaction Policy

Within the scope of our services, as an organization that meets the demands of its customers in a timely and complete manner and fulfills the requirements of the ISO 10002 System for this purpose; As an institution that respects people, has a sense of corporate and social responsibility, adheres to the principle of equality, is open, transparent and trustworthy, and thinks scientifically and creatively; To give an example of a management and customer satisfaction system that continuously develops and renews by constantly monitoring and improving,

To provide modern services in physical spaces that are human-oriented and comply with international norms that comply with customer rights, To protect customer privacy at the highest level, To raise awareness of the customer at every stage of the process, To provide the necessary resources based on increasing customer satisfaction by handling customer complaints effectively and efficiently, Paying attention to personnel training To create an institutional structure that includes highly qualified individuals by providing education and ensuring the continuity of these trainings,

By following domestic and international quality programs, we are committed to following the legal and regulatory conditions related to consumer rights...